General terms and conditions (GTC) of HSNK s.r.o., trading under the brand VENUETEMPO (hereinafter “VENUETEMPO” or the “Carrier”), K Jezírku 442, 251 01 Herink, Czech Republic. Version: July 2026.
§ 1 Scope — businesses only (B2B)
1.1 These GTC apply to all carriage and related services provided by VENUETEMPO to its customers. They apply exclusively to businesses within the meaning of section 14 of the German Civil Code (BGB), legal entities under public law, special funds under public law, associations and public authorities. Contracts with consumers (section 13 BGB) are not concluded; we cannot accept orders from private individuals.
1.2 These GTC apply to the entire business relationship, including future transactions. Deviating, conflicting or supplementary terms of the customer become part of the contract only if and to the extent that VENUETEMPO has expressly agreed to their application in text form.
§ 2 Precedence of the CMR
2.1 VENUETEMPO carries goods by road where the place of taking over the goods and the place designated for delivery are in two different countries. The Convention on the Contract for the International Carriage of Goods by Road (CMR) applies mandatorily to these cross-border transports.
2.2 The provisions of the CMR take precedence over these GTC. These GTC apply additionally insofar as the CMR contains no provision or expressly permits different agreements. There is no derogation from the mandatory provisions of the CMR (Article 41 CMR).
2.3 For purely domestic carriage and for services to which the CMR does not apply, the relevant national law governing carriage applies (in Germany, sections 407 et seq. of the Commercial Code, HGB; in the Czech Republic, the corresponding provisions of Czech law), supplemented by these GTC.
§ 3 Quotations, orders and prices
3.1 Quotations from VENUETEMPO are non-binding unless expressly designated as binding. The contract of carriage is concluded upon confirmation of the order by VENUETEMPO or upon performance of the order.
3.2 Agreed prices are fixed prices based on the shipment information supplied by the customer (collection and delivery locations, weight, dimensions, nature of the goods, dates and special requirements). If this information proves incorrect or incomplete, or if the basis of the order changes (e.g. waiting times, additional loading/unloading locations, changes in tolls or official requirements), VENUETEMPO is entitled to adjust the remuneration accordingly.
3.3 Transit and delivery times are carefully calculated estimates and are not guaranteed characteristics unless a fixed delivery period has been expressly agreed in text form.
§ 4 Customer obligations
4.1 The customer must provide VENUETEMPO, in full and in good time, with all information and documents required for proper performance of the carriage, in particular the type and nature of the goods, weight and dimensions, any dangerous goods characteristics (ADR with UN number and class), required temperature control, and documents required under commercial, customs and tax law.
4.2 The customer must package and mark the goods so that they are safe for carriage. Loading, stowage and load securing are the responsibility of the party handing over or taking over the goods, unless otherwise agreed; the sender must ensure loading that is safe for carriage in accordance with recognised technical standards.
4.3 In the case of dangerous goods, the customer must inform VENUETEMPO, before the goods are taken over, of the precise nature of the danger and the precautions to be taken (Article 22 CMR).
§ 5 Carrier liability under the CMR
5.1 VENUETEMPO is liable for total or partial loss of, and damage to, the goods between taking them over and delivery, and for exceeding an agreed delivery period, in accordance with Articles 17 et seq. CMR.
5.2 Under Article 23 CMR, liability for loss or damage is limited to 8.33 Special Drawing Rights (SDR) per kilogram of gross weight missing or damaged. In the event of delay in delivery, compensation is limited to the amount of the carriage charges (Article 23(5) CMR).
5.3 VENUETEMPO is relieved of liability insofar as loss, damage or delay in delivery results from one of the circumstances referred to in Article 17(2) and (4) CMR (including fault of the person entitled to dispose of the goods, defective packaging by the sender, or particular susceptibility of the goods).
5.4 Higher liability limits than those stated above may be agreed by declaring a value of the goods or a special interest in delivery against payment of a surcharge (Articles 24 and 26 CMR). In the absence of such a separate agreement, the standard CMR liability limits continue to apply.
5.5 The exclusions and limitations of liability under the CMR do not apply where the damage was caused intentionally or by misconduct equivalent to intent (Article 29 CMR).
5.6 VENUETEMPO maintains carrier's liability insurance covering liability under the CMR up to the standard liability limits. The customer may take out additional goods or transport insurance independently if desired; upon request, we arrange such cover.
§ 6 Complaints, notice of damage and limitation periods
6.1 Apparent loss or damage must be notified in writing upon delivery; loss or damage that is not apparent must be notified in writing within seven days after delivery (excluding Sundays and public holidays) (Article 30 CMR). Reservations concerning delay in delivery must be made within 21 days after the goods have been placed at the recipient's disposal.
6.2 Claims arising from carriage governed by the CMR are subject to a limitation period of one year, or three years in the case of intent or equivalent misconduct (Article 32 CMR).
§ 7 Payment terms
7.1 Unless otherwise agreed, invoices are payable in full within 14 days of the invoice date. Receipt of payment is decisive.
7.2 The customer may set off claims or exercise a right of retention only where the claims are undisputed or established by a final and binding judgment. The defence of non-performance of the contract remains unaffected.
7.3 VENUETEMPO has the statutory rights of lien and retention over the goods carried.
§ 8 Customs and third countries
8.1 For carriage to non-EU countries, VENUETEMPO undertakes customs clearance only by separate agreement. The customer must provide the necessary documents (commercial invoice, packing list, proofs of preferential origin, export accompanying documents, etc.) in full and in good time and is liable for their accuracy.
8.2 Customs duties, import VAT and other official charges are borne by the customer unless otherwise agreed.
§ 9 Data protection
Personal data are processed in accordance with statutory requirements. Details are set out in our privacy policy.
§ 10 Applicable law, jurisdiction and final provisions
10.1 For carriage governed by the CMR, the provisions of the CMR take precedence. Otherwise, German law applies to the extent permissible, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction is determined under Article 31 CMR.
10.2 If any provision of these GTC is or becomes invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the legally permissible provision that most closely reflects its economic purpose.
10.3 Amendments and additions to the contract must be made in text form.
If you have questions about individual clauses, please contact hsnk@zammad.com.
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