Recipient changed? How to report it before handover

Plan your transport

Check date, handover point and knowledge of the shipment with the new recipient. Give them the current package overview and explain any particular allocations. If the receiving location changes at the same time, report it as a separate change. The coordinating project contact bundles the new details and replaces old contact lists so that everyone works from the same status.

Short-notice changes on event day

On event day, responsibilities sometimes change by the hour. If reception passes to another person at short notice, report it with time and role to your project contact and to us. One sentence is enough – what matters is that the driver knows whom to call on arrival.

A different recipient for the return

Recipients also change on the return: the store has a new goods-in point, or part of the shipment goes to a branch. For each return destination, give the current recipient and receiving hours. The return transport then arrives at the right gate without further questions.

What matters

• Change name, role and phone together
• Check the new contact knows the shipment
• Report a change of location separately